Hire terms & practical information.

Bangor Hot Tub Hire — online hire terms

Booking and payment
Your checkout summary identifies your package, delivery date, collection date and full hire price in GBP. Payment is due in full at booking through Stripe. Your booking is confirmed when the website verifies payment and displays your confirmed reference. An enquiry or an unpaid checkout is not a confirmed booking. We provide the accepted terms with your confirmation email. Contact bookings@bangorhottubhire.co.uk about your booking or a problem.

Delivery, heating and access
Your hire includes the advertised hot tub, gazebo, carpet, groundsheet, local delivery and collection. Gazebo colour is subject to availability. Capacity follows the tub manufacturer's rating; comfort depends on your group. Delivery day is for setup, filling and heating. Plan first use from the following day, once the water reaches the correct temperature. Heating varies with conditions; if we cannot provide the agreed service, we will contact you and discuss an appropriate remedy.
Tell us before booking about restricted access, steps, parking or site restrictions. You must have permission to use the site and provide a suitable level, load-bearing location, safe electrical supply and water access for the equipment. Contact us before booking if unsure. We install and demonstrate the equipment. Do not move, alter, repair or dismantle it, or use an unsuitable power supply or extension lead.

Safe use and care
The hirer must be 18 or over. Follow the supplied model-specific instructions, capacity, temperature and water-care guidance. A responsible adult must supervise children continuously; a secured cover is not a substitute for supervision. Keep pets away. Do not dive, jump, sit on the sides or cover, or tamper with fittings. Shower before use and keep glass, food, drinks, fake tan, oils, bubble bath and sharp objects out of the tub. Do not use while impaired. Use only supplied, labelled water-care products as instructed; never mix chemicals. Stop use and contact us if water quality, equipment or site conditions are unsafe.

Adverse weather
We assess the forecast, actual site conditions and manufacturer operating limits before delivery. Strong winds or gusts, thunderstorms, flooding, snow, ice or other unsafe conditions may prevent safe installation or use. We will contact you as soon as reasonably possible if affected. If we cancel the whole hire before delivery because it cannot proceed safely, choose an available alternative date or a full refund for that hire. You do not have to accept credit or another date. Ordinary rain or cooler weather does not automatically mean cancellation; actual safe operating conditions determine this.
If conditions become unsafe during hire, stop use and contact us promptly. Keep people away; do not adjust gazebo fixings, move equipment or attempt to secure or dismantle an unsafe setup. We may suspend use or arrange safe collection. If weather prevents part of the agreed service, we will discuss an appropriate remedy, which may include a proportionate refund or an agreed alternative date. Your statutory rights remain unaffected.

Cancellation and date changes
Email us as soon as possible to cancel or request a change. We confirm changes in writing; alternative dates depend on availability and your agreement to any revised price. Unless a statutory cancellation right or another refund entitlement applies, any cancellation amount retained or charged is limited to our reasonable, evidenced direct net loss. We account for saved costs and replacement hire, take reasonable steps to reduce loss, explain the calculation and refund the remaining balance promptly. There is no automatic forfeiture of the full hire price. Any applicable statutory cancellation right remains available; send a clear cancellation statement to bookings@bangorhottubhire.co.uk to exercise it.
If we cannot supply the whole hire, we offer an available alternative acceptable to you or a full refund for the cancelled hire. You do not have to accept a substitute. If only part is affected, we discuss an appropriate remedy for that part.

Collection, cleaning and damage
Follow the agreed last-use instructions and keep access clear. Leave the tub full with its cover secured unless we instruct otherwise; we arrange safe drainage, cleaning and packing. Routine cleaning is included. Extra cleaning caused by misuse may incur reasonable, evidenced additional costs with an itemised explanation. Damage or missing-item claims must reflect actual loss caused by misuse, negligence or failure to follow instructions, allowing for age and condition. Fair wear, existing damage and faults not caused by you are excluded. Report problems promptly. You may query any proposed charge; there is no automatic fixed penalty or double recovery.

Your rights and information
Nothing in these terms limits statutory consumer rights or liability that cannot legally be excluded. Contact us promptly about any problem so we can discuss a remedy. We use your booking details to administer your hire, payments and queries. Stripe handles payment details; Postcodes.io checks delivery coverage. Hiring does not add you to marketing lists.